Technology Technology Services & Support

The Smarter Service

The Smarter Service is a leading provider of personalized technology concierge services for older adults, senior living communities, and active adult communities. With a dedicated team of Tech Concierges and a variety of online content and resources, The Smarter Service offers both in-person and virtual support to alleviate tech insecurities, build digital literacy skills, and boost confidence. This comprehensive approach to social care empowers older adults to live happier, healthier, and safer lives in today's tech-driven world.

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Key Features & Benefits

Technology questions pull staff away from their primary role and create hidden operational strain. The Smarter Service on-site Tech Concierges handle resident tech issues, education, and troubleshooting allowing community staff to stay focused on care, operations, and engagement. Communities consistently see meaningful staff time reclaimed (20%+) without increasing payroll.

Older adults are increasingly targeted by scams, phishing, and financial fraud. The Smarter Service provides proactive education and one-on-one support that helps residents recognize threats, protect personal information, and use technology safely and confidently. This reduces resident risk while giving families and communities peace of mind.

Technology only delivers value when residents actually use it. Through patient, personalized support, The Smarter Service helps residents confidently use their own devices and community technology, from Wi-Fi and streaming to portals, telehealth, and communication tools. The result is higher adoption, better utilization of existing tech investments, and increased resident satisfaction.

testimonial "It's great to have The Smarter Service as a strong talking point with new potential residents during the touring/searching phase. It brings relief to each resident that I speak to knowing that there's strong on-site tech support." Megan Mcgriff Director of Sales, Choreograph Gainesville, Discovery Senior Living

testimonial "By partnering with The Smarter Service, we're not just teaching our residents to use devices - we're empowering them with independence, continued learning, and meaningful social engagement." Tom Dorough Executive Director, Mirabella at ASU

testimonial "This partnership comes about as I watch the need for tech assistance grow in our communities. As technology continues to advance, so does the necessity to provide our residents with reliable and skilled support beyond our immediate teams." Tony Conaway VP IT, BHI Community

The Smarter Service in Action

On-Site Tech Bar

In-Home Assistance

Community Education

Additional Resources

Friendship Village Tempe Case Study

In 90 days, Friendship Village Tempe saw 100% utilization, a 4.7 / 5 resident satisfaction score, and reduced tech interruptions for community staff without requiring IT integration or additional headcount.

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Overview of Services

The Smarter Services provides tech support at scale for residents through a help desk, in-home support, and group education while providing actionable insights to your community.

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BHI Senior Living Case Study

Explore how The Smarter Service partnered with BHI Senior Living to resolve over 600 tech issues, reclaim 20%+ staff time, sustain customer satisfaction of 5 / 5 - all while achieving a 3.4x ROI.

Read the Case Study